Cancellation & Refund Policy
Last Updated: December 14, 2025
Order Cancellation
Before Shipping
- Orders can be cancelled within 2 hours of placing
- Contact us immediately via WhatsApp or email
- Full refund will be processed within 5-7 business days
After Shipping
- Orders cannot be cancelled once shipped
- You may refuse delivery (return shipping charges apply)
Refund Policy
| Scenario |
Refund |
| Cancelled before shipping |
100% refund |
| Damaged product received |
100% refund or replacement |
| Wrong product received |
100% refund or replacement |
| Quality issues |
100% refund after verification |
| Change of mind (opened product) |
No refund |
How to Request a Refund
- Contact us within 48 hours of delivery
- Provide your order number and reason
- Share photos if product is damaged
- We will verify and process within 24 hours
Refund Timeline
| Payment Method |
Refund Time |
| UPI |
1-3 business days |
| Credit/Debit Card |
5-7 business days |
| Net Banking |
5-7 business days |
| Wallets |
1-3 business days |
Non-Refundable Cases
- Products opened or used
- Products not in original packaging
- Requests made after 7 days of delivery
- Products damaged due to mishandling after delivery
Contact for Refunds
Email: support@krishnanaturals.co.in
WhatsApp: +91 94087 24778
Response Time: Within 24 hours